Aerohive offers the power of cloud networks in local environments

Aerohive Networks announces its new HiveManager® NG Virtual Appliance , a complete unified network management system with the “on-premises” deployment model that the company calls “the most economic on the market”. Now, customers can manage thousands of devices and experience the full power of Aerohive’s cloud networks, deployed in their facilities, at a price that does not exceed their budget. The HiveManager NG Virtual Appliance can be easily deployed in the customer’s existing infrastructure for a total cost of $ 1,799.

HiveManager NG Virtual Appliance includes the same advanced features for access monitoring and management as Aerohive’s public cloud solution. This unified approach to public and private cloud networks reinforces Aerohive’s position as the only solution that can scale transparently in both size and capabilities, and between deployment models to meet the changing needs of customers and partners.

After London and Frankfurt, Diabolocom opens office in Madrid

Diabolocom , a provider of customer service software , hosting solutions in the cloud and telecommunications operator, has recently established a commercial office in Madrid as part of its expansion strategy in Europe. In addition to the Madrid headquarters, Diabolocom has also opened offices in London and Frankfurt.

The company has recorded double-digit growth for the past 5 years (+ 25% in 2016) and currently has more than 195 clients in 20 countries, including medium and large companies. Among Diabolocom’s clients are multinationals such as Carrefour, Bonduelle, Air Liquide, Smartbox, Wonderbox, Relais & Châteaux, Webhelp or Eodom.

Since its creation in 2005, Diabolocom has developed a ‘contact center’ solution in the cloud aimed at the management of voice interactions, email channel, chat, SMS and social networks to provide a truly omni-channel solution with a vision of 360 or interactions with customers. The Diabolocom tool allows contact centers, whether internal or outsourced, to manage customer interactions in all channels, providing them with the best experience. The solution interconnects with most of the market leading CRM systems (Salesforce, Oracle RightNow or Zendesk) and has connectors with complementary tools such as WorkForce Management, Quality monitoring, etc.

The Diabolocom solution is pay-per-use and offers international functional support for the processing of assistance requests 7 days a week in English, French and Spanish.